Welcome to Frontline!

+

Terms and Conditions

Software Development Terms & Conditions

Quotations and Estimates
All quotations and estimates provided by Frontline Technologies and Solutions for software development are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re‐issued. 
All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to Frontline Technologies and Solutions within the 30 day period from date of issuance. 
Estimates may be provided by Frontline Technologies and Solutions to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.
All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.
 Payment Terms
All quotations provided by Frontline Technologies and Solutions, require a 50% deposit upon acceptance.
Unless prior arrangement has been made, final payment is strictly net 7 days from the date of completion.
Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
Frontline Technologies and Solutions will only commence work on the quoted application once any deposited funds have cleared.
Residency Requirements
Minimum requirements for where the completed application will reside, will be provided on all Frontline Technologies and Solutions quotations.
The quoted cost on an Frontline Technologies and Solutions quotation is only valid if the minimum residency requirements are met or exceeded for said quotation.
Frontline Technologies and Solutions can provide, as an additional service, a package that will meet the stated requirements. The package offered will provide the most streamlined and cost‐effective installation of the quoted application.
If an Frontline Technologies and Solutions package is not used to host the completed application, Frontline Technologies and Solutions will not be liable for any additional time or resources, above and beyond that already included in the quotation, required to get the completed application installed where the client has asked it to reside.
Frontline Technologies and Solutions will bill any additional time and or resources, above and beyond that already included in the quotation, required to get the completed application installed on the clients host at $120 per hour.
Intellectual Property
Unless specified all quotations provided by Frontline Technologies and Solutions, do not include any source code license.
All source code and associated intellectual property relating to said source code, developed by Frontline Technologies and Solutions, solely remains the property of Frontline Technologies and Solutions, except where specific code license has been issued to the client and said issuance has been indicated in writing from Frontline Technologies and Solutions.
Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by Frontline Technologies and Solutions for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.
Any costs incurred by Frontline Technologies and Solutions for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing Frontline Technologies and Solutions code license for the quoted application.
Cancellations
Should the client wish to cancel acceptance of the quotation, Frontline Technologies and Solutions will invoice the client for any work completed to date, as a percentage of the total work involved.

  • The minimum cancellation fee will be 50% of the signed quotation.
  • The client must advise Frontline Technologies and Solutions in writing of the request not to proceed with work.

Content
Clients are required to ensure that the content of the application being quoted adheres to all the current Australian legislation regarding publication.
The client shall further indemnify Frontline Technologies and Solutions in respect of any claims, costs and expenses that may arise from any material included within the quoted application by Frontline Technologies and Solutions at the client’s request.
Frontline Technologies and Solutions reserves the right not to include any material supplied by the client within the quoted application if Frontline Technologies and Solutions deems said material inappropriate or offensive.
Frontline Technologies and Solutions will not populate the application with the final content unless said content is delivered to Frontline Technologies and Solutions in digital format prior to commencement of work. Said content, if available, will be used for testing purposes and may not be formatted how the client requires it. If content is not available mock placeholder content will be used.
Permissions and Copyrights
The client will obtain all necessary permissions and authorities with respect to the use of all copy, graphics, logos, names and trademarks and any other material supplied by the client to Frontline Technologies and Solutions.
Supply of said material by the client to Frontline Technologies and Solutions shall be regarded as a guarantee from the client that all such permissions and authorities have been sought and obtained for said material.
No responsibility will be accepted by Frontline Technologies and Solutions for damages or losses incurred by the client from the use of material for which permission or authority has not been obtained.
Errors and Liabilities
Frontline Technologies and Solutions will pursue due care to ensure applications create by Frontline Technologies and Solutions are free of errors.
Frontline Technologies and Solutions will correct any errors made by Frontline Technologies and Solutions staff in the undertaking of the quoted application before the application has been signed off as completed.
Frontline Technologies and Solutions does not accept responsibility for losses or damage arising from errors within any application.
Frontline Technologies and Solutions does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Frontline Technologies and Solutions may require completing the quoted application.
Alterations
Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 1 day extra development time per alteration should be allowed for. The 1 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes.
Frontline Technologies and Solutions will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application.
If Frontline Technologies and Solutions are required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than Frontline Technologies and Solutions, the client will be charged at the hourly rate that is current for Frontline Technologies and Solutions at the time said errors are to be fixed.
Completion of Work
All timeframes offered by Frontline Technologies and Solutions to the client are estimates. The intrinsic nature of software development and its intricacies do not offer Frontline Technologies and Solutions the luxury of defining definite timeframes.
Frontline Technologies and Solutions will endeavour to complete all work within the estimated timeframes discussed with the client in the quotation. However, Frontline Technologies and Solutions will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe.
Frontline Technologies and Solutions will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.
If Frontline Technologies and Solutions does not have control over the residence (see Residency Requirements) where the finished work will reside then full payment must be made prior to said work being released by Frontline Technologies and Solutions.
The quoted application remains the property of Frontline Technologies and Solutions Software until all obligations have been met for release of said application to the client.
If Frontline Technologies and Solutions is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.
The final product delivered will be referenced back to the original project scope documentation in any case where the client feels the final product does not meet their requested requirements, this document will act as the guide to confirm that the original requests have been met.
Within the scope of these Terms and Conditions and any documents accompanying these Terms and Conditions;

  • Application and quoted application refers to the product that is being quoted or referenced to within the quotation, estimate or invoice.
  • Client refers to the person or body that is referenced within the quotation, estimate or invoice as being the requestor of said document or a representative of the requestor acting on their behalf.
  • Third party product refers to any code, product, library or reference that is not solely created by Frontline Technologies and Solutions or representatives of Frontline Technologies and Solutions.
  • Code and source code refers to any programmatic files that Frontline Technologies and Solutions need, create, use or require during the course of developing the quoted application.
  • Residency is the term used for where the developed application will reside once completed, this could be, but not limited to; a web server, inhouse server, external server, or client desktop computer.